Publication Date: 2023/11/17
Abstract: This research aims to examine the moderating influence of Emotional Intelligence (EI) on Work Stress (WS) on Counterproductive Work Behavior (CWB). CWB is work deviation behavior that is not in accordance with organizational norms and rules, and is detrimental to both the organization and the individual himself. This type of research is causal associative research with a quantitative approach. The data collection technique used the census method with a population of 112 respondents from Central Lombok District Health Service employees. Data were analyzed using the Structural Equation Modeling-Partial Least Square (SEM-PLS) technique with Smart PLS 4 software. The results showed that Work Stress had a significant positive effect on Counterproductive Work Behavior with a coefficient value of 0.713, a t statistic value of 16.932 > 1.96, and P value 0.000 < 0.05, and Emotional Intelligence does not weaken (moderate) the influence of work stress on Counterproductive Work Behavior with a coefficient value of -0.58, t statistic value 1.275 < 1.96, and P value 0.393 < 0.05. Every employee has a different response to stressors in the workplace. In the findings of this research, Emotional Intelligence is unable to suppress CWB caused by work stress.
Keywords: Counterproductive Work Behavior, Emotional Intelligence, Work Stress, Organizational Justice.
DOI: https://doi.org/10.5281/zenodo.10148935
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23NOV358.pdf
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