Publication Date: 2023/08/29
Abstract: The paper purposes to examine the factors which affect employee performance, including: Turnover intention & employee loyalty. In addition, the paper wants to examine the impact of turnover intention on employee loyalty also examine how employee loyalty modulates the impact of employee performance on turnover intention. The participants in this research include amounted to 133 employees of the Infra & EPCC Marketing Department at PT WIKA. The sampling technique used total sampling, where all populations were sampled, but there were limitations to data collection where only 130 questionnaires were collected, so the respondents in this study were 130 employees. The paper SEM-PLS is a descriptive quantitative approach that is employed. The analysis of this study's findings indicates that: Turnover intention has a positive and significant effect on employee loyalty; Turnover intention has no significant effect on employee performance; Employee loyalty has a positive and significant effect on employee performance; Employee loyalty mediates the positive effect of turnover intention on employee performance.
Keywords: Turnover intention, Employee Loyalty, Employee Performance
DOI: https://doi.org/10.5281/zenodo.8296798
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23AUG655.pdf
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