Publication Date: 2022/03/29
Abstract: t:- In the world of aviation, airlines are required to always keep abreast of advances in technology and information. Because the development of technology and information have influenced people's lifestyles in carrying out activities from conventional to online shopping. Airlines also need to evaluate e-service quality to build customer loyalty in long-term relationships. The research method uses a quantitative method approach.
Keywords: Electronic Service Quality, Customer Satisfaction and Customer Loyalty.
DOI: https://doi.org/10.5281/zenodo.6392311
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT22MAR379.pdf
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