Publication Date: 2023/03/18
Abstract: Quality has become an increasingly crucial and critical success component in higher education institutions, particularly universities. The performance of an institution strongly depends on the overall quality of the management system which operates in schools. This study looked into the risk assessment and the level of implementation of ISO:9001: 2015 in relation to institutional performance of Misamis University, Ozamiz City. The study utilized a descriptive-correlational design. A total of 120 faculty and staff served as respondents and were chosen through purposive and random sampling. Implementation of ISO 9001:2015 Questionnaire, Institutional Risk Assessment Questionnaire, and Institutional Performance Questionnaire were used to gather data. Mean, Standard Deviation, Pearson Product Moment Correlation Coefficient, and Regression Analysis were the statistical tools used in the study. Results showed that the institution has a high level of implementation of ISO 9001; there is only a low level of institutional risk; and the institution's level of performance in the implementation of ISO 9001:2015 was rated very satisfactorily. There is a very strong and highly significant relationship between the level of implementation in terms of planning and design and the institutional performance on ISO 9001:2015 in terms of leadership, and operational performance; and between documentation development and operational performance. No significant relationship is noted between the level of implementation in terms of planning and design and the level of institutional performance in terms of support, implementation, context of the institution and support. A very strong and highly significant relationship is noted between the level of institutional risks in terms of reporting/communication and the level of institutional performance in terms of leadership and performance evaluation. Implementation and reporting or communication. The implementation of ISO and the act of reporting the institutional risk assessment were the predictors of institutional performance in risk management system. Proper implementation of the Quality Management System can be achieved by checking its effectiveness through regular internal and external audits, the conduct of management review, and the planned continual improvement would greatly affect the institutional performance of the ISO system.
Keywords: Assessment, Performance, Quality Management, Risk, Standards.
DOI: https://doi.org/10.5281/zenodo.7747490
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23MAR217.pdf
REFERENCES