Publication Date: 2023/09/12
Abstract: This research delves into the integration of technology to mitigate queuing challenges in public institutions, focusing on the Southern Leyte State University's College of Agriculture, Food and Environmental Sciences (SLSU-CAFES). The proposed Queuing and Service Management System (QSMS) seeks to enhance administrative efficiency through technological innovation. It addresses the incongruity between technological advancement and persistent queuing by aiming to optimize queuing experiences, introduce systematic record-keeping, and facilitate timely service delivery. The abstract outlines research objectives, methodologies, and findings, emphasizing the significance of efficient database management, Service Management System principles, and SMS Notifications. Through data analysis, the abstract underscores the system's potential benefits while proposing user training, system management roles, and administrative support for successful implementation as recommendations, highlighting the prospect of alleviating queuing inefficiencies in public institutions.
Keywords: Queuing; Service Management System; SMS Notification.
DOI: https://doi.org/10.5281/zenodo.8337921
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23SEP008.pdf
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