Publication Date: 2024/02/03
Abstract: The aim of this article is to present the results of a survey of hospital department heads at CHU HII Fès on their conception of performance. To this end, we use a questionnaire based on a theoretical model of performance developed by Sicotte et al. (1998), itself based on Parsons' theory of social action (1951, 1977). We show that the concept of performance is apprehended in different ways by these players, and that these conceptions may be far removed from the definitions proposed in the literature.
Keywords: Hospital Performance; Stakeholder Perception; CHU HII; Hospital Performance Measurement.
DOI: https://doi.org/10.5281/zenodo.10613193
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT24JAN1538.pdf
REFERENCES