Publication Date: 2023/03/24
Abstract: Nurses care for different kinds of patients. Working in a multicultural country with over 100 nationalities and multiple ethnicities, it is inevitable for nurses in Qatar to encounter and deal with challenging patients. Capturing the lived experiences of a selected group of participants, this qualitative study employed phenomenology as a research design and utilized an indepth semi-structured interview to uncover the unique experiences of nurses in Qatar in handling challenging patients to determine the coping strategies they employ to effectively handle these types of patients. Findings of the study afloat three major coping strategies of nurses as they handle patients who are non-compliant, aggressive, or have high acuity needs. These coping strategies are Self-Directed Coping Strategies, PatientGenerated Coping Strategies, and Health Care Management-Supported Coping Strategies. SelfDirected Coping Strategies are coping styles nurses specifically do for themselves to get through tough situations and can be categorized into restoration, reflection, and reformation. Patient-Generated Coping Strategies are achieved through examination, communication, and compassion, while Health Care Management-Supported Coping Strategies are coping techniques nurses execute through specific provision, collaboration, and action. The findings of this study offer a panorama highlighting the strategies that enable nurses to fully embrace their work and handle challenging patients towards high quality healthcare.
Keywords: Challenging Patients, Coping Strategies, Healthcare Management-Supported Coping Strategies, Patient-Generated Coping Strategies, Qatar, Self-Directed Coping Strategies
DOI: https://doi.org/10.5281/zenodo.7767389
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23MAR744.pdf
REFERENCES