Publication Date: 2023/12/06
Abstract: The purpose of the author of this study is to investigate the ethics of organizational communication to support service quality in the government of Sinjai Regency. This research uses a combination of quantitative and qualitative techniques (mixed method), which are used alternately with the interactive triangle method, which aims to provide a clear picture and description of the existing problems related to communication ethics. of the entire organization. supporting service quality in Sinjai Regency Government. Questionnaires, interviews and documentation are used as data collection methods with purposive sampling, where the choice of informants is deliberately chosen based on the criteria included in the research objectives. The subjects of this study were the Regional Secretary, Echelon II and Echelon III and Sinjai Regency Community. Based on the results of the research and discussion, it can be concluded that the ethics of organizational communication supporting service quality has been well implemented in the board of Sinjai Regency as a whole. The principle of friendship in information transmission and communication is very good. It has also been well applied to other principles such as the principle of justice. As for the principle of freedom as a whole, it is well done because the government of Sinjai Regency gives every community the freedom to exercise their right to express their opinion. The general principle of truth was also applied well because the government of Sinjai Regency mediates the disclosure of information, always broadcasting true information following the principles of truth.
Keywords: Organizational Communication Ethics, Service Quality.
DOI: https://doi.org/10.5281/zenodo.10275660
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23NOV2104.pdf
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