Publication Date: 2023/08/07
Abstract: A managed service provider (MSP) is a third- party company that provides IT services and support to businesses, organizations, or individuals. Their primary goal is to manage and maintain IT infrastructure, applications, and tasks related to clients' technologies, allowing clients to focus on their core business activities. MSPs manage various aspects of their clients' IT infrastructure, including network management, infrastructure management, cloud services, security management, data backup and recovery, software and application management, vendor management, help desk and technical support, monitoring and reporting, and IT strategy and consulting. IT troubleshooting is crucial for IT professionals to effectively solve technical problems and ensure the smooth functioning of IT systems. As applications and systems become more complex, misconfiguration failures escalate, affecting both customers and engineering teams. This paper focuses on automatically detecting potential application and software failures using remote support. The main contribution of this survey is a detailed analysis of the current state of network troubleshooting, evaluating its advantages anddisadvantages.
Keywords: MSP, IT Troubleshooting, Help Desk, Misconfiguration, Services.
DOI: https://doi.org/10.5281/zenodo.8220073
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT23JUL2259.pdf
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