Publication Date: 2020/05/29
Abstract: One of the basic parts of service quality is the experiences among clients and representative. This is particularly valid for services described by a high level of up close and personal collaboration likewise where there is absence of an exchange of tangible goods. Such connections are might be a satisfying encounter or a difficult occasion for contact work force explicitly when the objective of client and service supplier deviate.
Keywords: Service Quality; Service Encounters; Interactive Service Quality; Ethiopian Revenues And Customs Authority (ERCA); Ethiopia.
DOI: No DOI Available
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT20MAY034.pdf
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