Publication Date: 2024/02/29
Abstract: In-Store fulfillment of online orders is a multi-step process involving Picking items from shelves into containers/totes, staging totes in an area to keep it ready for Dispensing to the customer/driver. In store associates were dedicating substantial time in dispensing online orders for customers and drivers. This involves skilled labor force to satisfy customer needs and demands in timely manner. One such way to mitigate above risk and meeting customer needs is through ‘On-Demand Personal Shopper’ network where any person can register to shop and deliver orders as an independent contractor, similar to Insta cart, Shipt, and Corner shop by Uber. This service enables customers to order groceries and essential items online and have them delivered to their doorstep within a few hours. While associate picking is currently best positioned for scheduled fulfillment, Shopper is optimized for faster on- demand fulfillment, such as the following: Flex hours and slot availability with extensive shopper network On-demand or urgent customer needs to get items delivered Customers needing more personalized care while shopping.
Keywords: Store Fulfillment, Picking, Staging, Dispense, Personal Shopper.
DOI: https://doi.org/10.5281/zenodo.10725820
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT24FEB1383.pdf
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