Publication Date: 2021/09/01
Abstract: This study has analyzed the impact of ICT adoption on the operational performance of supply chain management in shipping industry. The study employed a descriptive study design, whereby the target population was stakeholders in Shipping Operations at Dar es Salaam Port. A sample of 125 stakeholders used to analyze the study problem. Data collected using questionnaire and interview, and descriptive statistics and correlation matrix used to analyze data. The findings are that there was moderate adoption of ICT at the Dar es Salaam Port whereby some stakeholders fully integrated, others partially integrated, and some not integrated at all. Professional competency on use of ICT also found to be low among some stakeholders. However, it revealed that there was reduction of costs of operations for those integrated, increase of speed of goods and service delivery, some efficiency in information sharing and there was development of trust in shipping activities. The study concluded that there is significant positive relationship between adoption of ICT and operational performance in Supply Chain Management in Shipping Industry when there is fully ICT adoption. The study recommends that strategies Shipping Stakeholders adopt full ICT adoption .for attaining Operational Performance in Shipping Supply Chain management.
Keywords: Information and Communication Technology, Operational Performance of Supply Chain, Management for Shipping Industry, Dar es Salaam Port.
DOI: No DOI Available
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT21AUG385.pdf
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