Publication Date: 2023/01/04
Abstract: One of the successes of public services such as health and nursing services in a hospital or health center is through the level of patient satisfaction, with high patient satisfaction reflecting the good quality of medical services in the public sector. Purpose: It is known that the analysis of nursing services on BPJS health patient satisfaction. Methods: This research is an analytic cross-sectional study in which the sample selection was purposive sampling with univariate and bivariate data analysis. The research period was September-December 2022. The sample for this study was 62 outpatients. Results: The results of this study showed that the majority of patients rated good nursing services 51.6% of 62 respondents, while the patient satisfaction level of 62 respondents was 72.6%. there is a significant relationship between the level of satisfaction with nursing services (P-value = 0.038). Suggestion: by obtaining meaningful results for nursing services to maintain their services and always maintain the quality of service so that services to patients are more meaningful and of higher quality so that patients feel satisfied, when patients feel satisfied this can help patients in treatment recover quickly because they feel served and handled immediately, of course, will feel satisfied / relieved with the nursing services provided
Keywords: Nursing services, satisfaction, patient satisfaction Social Security Administration Agency/BPJS Health.
DOI: https://doi.org/10.5281/zenodo.7502782
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT22DEC954_(1).pdf
REFERENCES