Publication Date: 2024/02/09
Abstract: The drinking water supply system in Ampana City, because there are several problems that arise in the process of providing clean water, including the level of water flow has not met customer expectations, namely the lack of water flow with stable pressure for 24 hours continuously, especially during the busy hours. the top of the water flows with very little pressure. This is because the water pressure condition does not meet the minimum permitted water pressure requirements which is caused by several factors. The aim of this research is to analyze the clean water service performance of the Regional Drinking Water Company in Ampana City simultaneously or partially on customer satisfaction of the Regional Drinking Water Company in Ampana City, and to analyze strategies for improving the service performance of the Regional Drinking Water Company in Ampana City. This type of research is explanatory research, the research sample uses Proportional Random Sampling, namely filling out a questionnaire by customersWater Treatment Plants and Storage TanksAmpana Citywith a total of 99 people. Data analysis uses multiple linear regression methods. The research conclusion shows that both simultaneously and partially, the performance of PDAM clean water services in Ampana City has a significant effect on customer satisfaction with a relationship of Y= 2.624 + 0.129X1 + 0.129X2 + 0.176X3 + 0.146X4. The strategy to improve clean water provider services at the Ue Tanah Regional Drinking Water Company in Ampana City is to increase the quality and quantity of clean water services, commitment to customer satisfaction, handling customer complaints, and improving company performance.
Keywords: Service Performance, Clean Water, Customer Satisfaction.
DOI: https://doi.org/10.5281/zenodo.10638624
PDF: https://ijirst.demo4.arinfotech.co/assets/upload/files/IJISRT24JAN1366.pdf
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